Frequently Asked Questions

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Live-In-Care FAQ

Questions and answers about our live-in care service.

What is live-in care?

This is where one of our professionally trained carers lives with you in your own home – full-time, seven days a week – so there is always care on-hand whenever you need it.

Why use a live-in care agency, rather than hiring a private live-in carer?

We begin by one of our experienced team visiting you at your home, listening carefully to your needs and we then establish a comprehensive assessment of how we can help. We’ll match you with one of our carefully selected and professionally trained carers and once we have introduced you, you’ll have the on-going advice and support from our office team.

You also have the full confidence and knowledge that we are fully regulated and regularly inspected by the Care Quality Commission.

Can I have a male live-in carer?

Yes of course. We have many male live-in carers.

Is there short-term temporary live-in care?

Yes – we can provide you with as much care as you need. For example, if you have just left hospital and need round the clock support while you are recovering, live-in care can be arranged from 2 weeks to around 8 weeks and another placement can be arranged for longer-term support if you wish. Whether you’ve returned home from hospital and you’re in need of urgent care or your regular carer needs a break and you’re looking for respite care, we will support you however you need.

How many days and hours will my live-in carer work?

Although the Eleven Sisters Carer lives in your home, they are not expected to care 24 hours a day.

A typical day will be broken into contact/work time and non- contact/downtime, based around your daily routines and preferences. On average a Eleven Sisters Carer may typically work 8-10 hours a day.

In order to comply with employment law regulations, your carer will require a minimum two-hour break in every working day. During this time they must be free to leave your home.

On average, most carers will work six and a half or seven days a week.

What do I need to provide for my live-in carer?

You’ll need to have a suitable, furnished, warm, secure, and private room for your carer to live-in with you.

As your Eleven Sisters Carer may spend their breaks and downtime in their room; it is nice for them to have furnishings such as a comfortable bed, bedside table, chest of drawers, wardrobe, an armchair, desk and television where possible.

We suggest that the Eleven Sisters Carer room is lockable, or if this isn’t possible, that there is a safe place for them to keep their personal belongings and valuables.

They are also advised to keep your home secure by locking windows and doors as per your instructions and are instructed not to invite their own friends and family to visit them at your home.

Do you just provide live-in care for an elderly person?

It’s not just elderly people who can benefit from live-in care. We also offer Personal Assistants for all ages.

What is respite live-in care?

This is also short-term and temporary live-in care at home – we call this our respite care plan. It means we can step in and give your full-time carer a break whenever they may need it. As always, we would provide a comprehensive assessment of your needs so that we can simply walk into your home and take over all the responsibility and tasks your carer does on a daily basis.

What is live-in home help?

Our live-in Eleven Sisters Carers are there to provide you with all the support you need – whether that is live-in home help, as in supporting you with the odd jobs around the home or more hands on personal care, like help with bathing and dressing and supporting you with your morning or night time routine. They’ll also help you get out and about shopping, going up to medical and hospital appointments and keeping up with family and friends.

Domiciliary Home care FAQ

Questions and answers about our live-in care service.

What is domiciliary home care or daily domiciliary care?

Domiciliary care service means you can stay in the comfort of your own home, while our team of carers will support you with personal care like bathing and dressing, reminding you to take your medication, our simply helping you out with odd jobs around the house. They can also take you to hospital and medical appointments, pop to the shops, cook you dinner – and even remember to feed and walk your pets!

Whether you need someone to pop in once a week or someone to help you with your daily morning or night time routine

How do you choose your hourly and domiciliary carers?

All our daily home carers have not one, but two rigorous interviews. They will have undergone psychological testing to make sure they have the right temperament for the job and we always ask for – and talk to – at least two referees. We also ensure all our carers have completed a Disclosure and Barring Service check.

Why use an daily home care agency, rather than hiring a private, self-employed carer?

Our team of carers are all professionally trained and we do all the reference checking, interviewing and managing of your care – so you don’t have to.

We also provide back-up carers, so if for any reason you’re usual daily home carer can’t make it, we’ll make sure someone else can cover.

With an agency like Eleven Sisters Home care, it’s all about providing peace of mind for you and your family.

Call us to discuss your care needs - 0207 702 8547

"When you take care of yourself, you're a better person for others. When you feel good about yourself, you treat others better."

~Solange Knowles